This Rental Policy explains the general terms and common rental requirements you may see when booking a car through DriveMe Ayia Napa. Exact conditions can vary by supplier and vehicle, so always review the specific offer terms shown during booking and on your voucher.
Driver Requirements
To rent a car, the main driver must meet the supplier’s age and licence rules. These requirements may differ depending on the vehicle category and insurance option.
Common requirements:
– Minimum age set by the supplier (often higher for larger cars)
– A valid driving licence held for a minimum period (varies by supplier)
– The main driver must be present at pick-up
– Additional drivers must be added to the rental agreement (fees may apply)
Documents Needed at Pick-Up
At pick-up, rental companies typically request identification and licence verification. You must bring original documents – photos or copies may not be accepted.
Usually required:
– Passport or national ID card
– Valid driving licence
– Booking voucher or confirmation details
– Payment card if required by the offer (in the main driver’s name)
Payment Methods
Accepted payment methods depend on the specific offer and supplier. Some cars allow debit card payments, while others may require a credit card. Always check the offer details before booking.
Important notes:
– The payment card is typically required in the main driver’s name
– Some suppliers accept debit cards for payment but may require a credit card for the deposit
– Some offers can be available with no deposit, depending on supplier and insurance
Deposits and Security Holds
A deposit is a refundable security amount that may be blocked on a payment card during the rental period. The deposit amount and card rules depend on the offer.
How deposits usually work:
– If a deposit is required, the supplier may block the amount on your card at pick-up
– Deposit amounts vary by vehicle type and insurance option
– Some offers may be available with no deposit or a reduced deposit
– Release timing depends on the supplier and your bank (often a few business days)
Insurance and Excess
Insurance options vary by offer. Some rentals include basic coverage with an excess (deductible). Other offers provide extended coverage that may reduce the excess and sometimes reduce or remove the deposit requirement.
Key points to check in each offer:
– What insurance is included in the price
– Whether collision damage and theft protection are included
– The excess amount and what it applies to
– Whether glass, tires, undercarriage, and roof are covered (varies by supplier)
Fuel Policy
The fuel policy is shown in the offer details. A common policy is Full-to-Full, where you receive the car with a full tank and return it full. Other policies may apply depending on supplier.
Fuel policy tips:
– Follow the exact fuel rule stated in your voucher
– Keep fuel receipts if requested by the supplier
Mileage Policy
Some rentals include unlimited mileage, while others have a daily or total mileage limit. Mileage rules are always listed in the offer details.
Before booking:
– Check whether mileage is unlimited or limited
– Review any extra cost per additional kilometer if applicable
Vehicle Pick-Up and Return
Pick-up and return instructions depend on the supplier and location (airport, city office, hotel delivery, or meeting point). Always follow the instructions on your voucher.
Practical advice:
– Arrive on time to avoid waiting or rescheduling issues
– Inspect the car at pick-up and take photos of existing marks
– Return the car on time to avoid late fees
Traffic Rules and Fines
Drivers are responsible for following local road rules in Cyprus and paying any fines, tolls, parking fees, or penalties during the rental. Cyprus drives on the left side of the road.
Important:
– Parking and traffic fines may be charged after the rental ends
– Administrative fees may apply when a supplier processes a fine notice
Cross-Border Travel
Cross-border travel rules vary by supplier. If you plan to drive outside the permitted area, you must check the rental terms in advance and request approval if required.
Note:
– Some suppliers do not allow cross-border travel
– If allowed, additional documents, written permission, or fees may apply
Cancellations and Changes
Cancellation and modification rules depend on the specific booking terms displayed at checkout. Always review the cancellation policy before confirming your reservation.
General guidance:
– Some bookings include free cancellation until a certain time
– No-shows or late cancellations may result in charges
Contact and Support
If you have questions about a specific offer, payment method, deposit rule, or insurance option, contact our support team with your booking details. We will help clarify the rental conditions so you can book with confidence.